More 5-Star Reviews. Automated Requests. AI Replies. Your Reputation on Autopilot.

When you import customers (from Square, Shopify, CSV, or via webhook), ReplyHero sends every customer a review request with a direct Google review link via email or SMS. You can set automation triggers to send requests automatically — for example, 5 days after an order is completed. Customers who report a negative experience also get a private feedback channel to reach you directly.

No. Review requests are sent via email or SMS directly to your real customers — not through Google's platform. Customers leave genuine, organic reviews on Google. This is fully compliant with Google's review policies.

Every customer receives a review link. We also give unhappy customers a direct feedback channel to reach you, so you can resolve issues quickly. This often turns negative experiences into positive ones — and many customers update their review after a great resolution. It's proactive customer experience management that competitors don't offer.

No. ReplyHero reads each review individually and writes a reply specific to what the customer said. If they mention your chocolate cake, the reply mentions your chocolate cake. You get 3 variants to choose from, and you can set your preferred tone so every response matches your brand voice.

Edit it. Every suggestion is fully editable before you post. Think of it as a smart first draft — most business owners post it as-is, but you always have final say.

We have pre-built integrations for Square, Shopify, Jobber, HouseCall Pro, and ServiceTitan. Plus a generic webhook that works with ANY CRM, POS, or booking system. Each business gets a unique webhook URL with API key — just point your system at it and customer data flows in automatically.

Yes. The Pro plan supports up to 3 businesses, and the Agency plan supports up to 10. Each business gets its own review requests, AI replies, automation rules, integrations, and analytics.

If you can log into Google, you can set up ReplyHero. Connect your Google Business Profile, import your customers, and you're sending review requests within 5 minutes. No code, no downloads, no IT department needed. Webhook setup is copy-paste simple — we give you the URL and key.

Those platforms were built for enterprise chains — hundreds of locations, complex CRM integrations, and dozens of features most single-location businesses never touch. ReplyHero focuses on what actually moves the needle: automating review requests and responding with AI. By staying focused, we keep costs down and pass the savings to you.

Yes. When you click "Post," the reply goes live on your Google Business Profile immediately. No copying and pasting required. You authorize the connection once during setup and you're good to go.

We use Google's official OAuth system for authentication. We never see or store your Google password. We only access your business reviews — nothing else in your Google account.

You get 14 days free with no credit card required. The trial includes 10 AI replies, 25 review requests, 1 business, and 1 automation rule. It's enough to see real results. When your trial ends, pick a plan to keep going — or walk away with no charge.

SMS review requests are available on Pro and Agency plans. You buy prepaid SMS credits that never expire — use them at your own pace. SMS gets 3x higher open rates than email, so it's worth it for high-value customers.

Automation triggers let you set rules for when review requests go out. For example: "5 days after order completed, send review request via email." Supported triggers include: customer added, order completed, appointment completed, invoice paid, and webhook received. Set it once — it runs forever.

We're starting with Google because it's where 90% of local business reviews happen. Yelp and Facebook support are on our roadmap.

Email support with a real human response within 24 hours. No chatbots, no ticket queues that go nowhere. We're a small team and we actually read every message.