Privacy Policy

1. Introduction

ReplyHero ("we," "us," or "our") is operated by NexiTools under Julio's legal entity. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at replyhero.nexitools.com and our review management service (the "Service").

2. Information We Collect

Account Information

When you sign up via Google OAuth, we receive your name, email address, and Google profile picture. We do not receive or store your Google password.

Google Business Profile Data

With your authorization, we access your Google Business Profile reviews through the Google Business Profile API. We access only the review data necessary to provide the Service — we do not access other parts of your Google account. We use this data solely to display reviews in your dashboard and generate AI reply suggestions.

Billing Information

Payment processing is handled by Stripe. We do not store your credit card number. Stripe may collect and store your payment information in accordance with their privacy policy.

Usage Data

We collect anonymous usage data such as pages visited, features used, and session duration to improve the Service.

3. Google API Data Use

ReplyHero's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• We only request access to the Google Business Profile data necessary to provide the Service.
• We do not use Google user data for advertising purposes.
• We do not sell Google user data to third parties.
• We do not use Google user data for purposes unrelated to the Service.
• Human access to Google user data is limited to what is necessary for security, legal compliance, or providing the Service at your request.

4. How We Use Your Information

• To provide, operate, and maintain the Service
• To generate AI-powered reply suggestions for your Google reviews
• To send you new review notifications and weekly digest emails
• To process payments and manage your subscription
• To respond to your support requests
• To improve the Service based on usage patterns

5. Data Sharing

We do not sell your personal information. We share data only with:

• Stripe — for payment processing
• Google — to post review replies on your behalf (only when you click "Post")
• AI providers — review text is sent to our AI provider to generate reply suggestions. No personally identifiable information about you is included in these requests.
• Email service providers — to send you notifications and digests

6. Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party advertising or tracking cookies.

7. Data Retention

We retain your account data and review history for as long as your account is active. If you cancel your subscription, you can export your data at any time. We delete your data within 30 days of account deletion request.

8. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure authentication via Google OAuth, and encrypted storage of sensitive data. However, no method of electronic transmission or storage is 100% secure.

9. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Export your data in a portable format
• Object to or restrict certain processing
• Withdraw consent at any time

To exercise any of these rights, contact us at official@nexitools.com.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: official@nexitools.com